Description

Provides information and referrals for City of Seattle government services, such as whom to call and general operational issues. Provides information on city government department policies, procedures and codes.  Investigates complaints lodged against city of Seattle offices. (NOTE: Does not handle complaints regarding elected officials). Provides a neutral forum to file a complaint, suggestion or an opinion about a city department or service. Publishes Customer Information Guide yearly.  Conducts an impartial investigation of customer's allegations of unfairness by a city department. Recommends appropriate action and/or changes in policy and procedures to city departments or the Mayor. Provides an alternate forum for citizens to report concerns about police conduct. The Customer Service Bureau will receive and document concerns about police and file them with the Seattle Police Department Office of Police Accountability Investigation section.

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