Operates the primary telephone access point for all those in King County experiencing an emotional crisis.   Trained volunteer phone workers assist callers in personal crises by offering emotional support as well as community resource information and referral. A crisis may involve threats of violence, thoughts of despair or suicide, relationship troubles or any other situation which causes emotional distress.   Those not in emotional crises may also call to learn about counseling and other mental health care resources.   Connection to professional responders when needed, including: - Mobile Crisis Teams (MCT) - Designated Crisis Responders (DCR) (i.e. outreach and involuntary commitment) - Children's Crisis Outreach Response System (CCORS), a service of YMCA - Next Day Mental Health Appointments (NDA)