Oversight/Consumer Complaints offered at Washington State Department of Financial Institutions

150 Israel Road Southwest, Olympia, WA 98501

Eligibility

Anyone who is concerned about a financial service provider in Washington state.

Hours

Office: M-F, 8am-5pm. RING DFI Complaint Line: 24 hours daily.

(877) 746-4334

Voice - (877) RING DFI

https://dfi.wa.gov/file-complaint

[email protected]

Languages

Spanish

Application process

Call for information or access website.

Fees

None.

Service area

Description

Provides regulatory oversight for state-chartered commercial banks, savings and loan associations, savings banks, trust companies, foreign banks, credit unions, payday loan companies and check cashers and sellers. Issues licenses to financial companies operating in Washington. Also provides oversight of mortgage brokers, mortgage loan originators, investment advisers, franchises and securities. Consumers may file a complaint after contacting the company directly and getting no positive results. Cannot give legal advice, nor recommend attorneys. The agency cannot pursue redress on your behalf. Contact a private attorney who can advise you of your rights.

What's Here

Bank/Savings and Loans Complaints Predatory Lending Assistance Consumer Fraud Reporting Fair Credit Practices Fraud Prevention Identity Theft Prevention

Providing organization

Washington State Department of Financial Institutions

Regulates state chartered financial services including banks, credit unions, mortgage brokers, payday lenders, securities broker-dealers and investment advisors. Investigates consumer complaints about financial institutions and scams.