Provides tenant education to tenants only on the rights and responsibilities of both tenant and landlord. Provides tenant resources, eviction prevention resources and legal aid resource information. This is done over the phone through the Voice Message Line (see times below) Offers Rent Smart webinars and workshops, as well as one-on-one conversations via the voice message line to address rental issues. Webinar and message line services are available in English and Spanish, and translation services are available for other languages.

Provides information on landlord-tenant laws and legal rights and options for tenants with immediate housing problems, including eviction. One-on-one counseling is available. Assists in organizing groups of tenants to bring about landlord compliance with the Landlord/Tenant Act and existing housing codes. Provides community education on tenant issues, advocates for tenants' rights and offers referrals for rent assistance. Does not provide legal counsel, but does provide referrals to appropriate counsel.

Investigates and enforces housing and zoning codes.  Representatives will contact landlords and instruct them to make needed repairs.  Complaints regarding health and sanitation, public nuisance, junk vehicles, and abatement of dangerous buildings also handled. Referrals made when appropriate.

Department of Construction and Inspections (SDCI) housing and zoning inspectors respond to complaints about:   -  Minimum housing standards -  Land use violations -  Shorelines -  "Just cause" eviction -  Vacant and unfit buildings -  Lock-outs -  Rent increases without proper notice -  Landlord or property manager retaliation -  Landlord or property manager entering a unit without both notice and consent -  Prohibiting tenant organizing -  Landlord or property manager harassment Health and safety are the department's first priorities for investigation and resolution of reported violations.    Health concerns include tenant complaints about conditions that may cause mold in rental units, such as excessive moisture. Seattle’s Housing and Building Maintenance Code (HBMC) contains requirements designed to keep building occupants dry and warm. In a building maintained in compliance with code requirements, all components of the building including foundation, roof, walls and windows are reasonably weather tight, watertight and damp-free.   SDCI conducts inspections of the property named in the complaint and contacts the landlord. SDCI sets a time frame for voluntary resolution.   Code compliance specialists will take cases that violate housing codes, and will require rescission of bad eviction notices and correction of unsafe or unpermitted housing conditions. The law department will eventually sue violators if necessary. Also performs investigations of illegal evictions.   New enforcement for leases entered into after 1/15/17. Refer if: -  The landlord requires security deposit/nonrefundable move-in fees that are more than first month's rent   -  The landlord requires nonrefundable move-in fees other than for tenant screening report, cleaning at termination of tenancy, criminal background check, or credit report   -  The landlord requires a pet deposit that is more than 25% of first month's rent or any other pet fee/rent -  The landlord refuses to enter payment plan for security deposit/nonrefundable move-in fees, pet deposit, or last month's rent -  The deposit not returned and no move-in checklist was signed by landlord and tenant at move-in -  No statement of deposit or deposit returned 21 days after tenant moved out   Advance notice may be needed for an interpreter.

Services are provided by trained professional mediators who volunteer their time. Services include: - Face-to-face mediation - Conflict coaching for problems - Some simple negotiation over the telephone TYPES OF PROBLEMS THE CENTER WILL HANDLE: - Neighborhood problems (noise, pets, parking, lawn & garden, property line problems and other nuisances) - Landlord-tenant issues (deposits, repairs, damages, eviction prevention due to COVID, etc. ) - Real estate or personal property - Foreclosure mediation - Business consumer problems (faulty merchandise, refunds, exchanges, etc. ) - Employer/employee grievances - School problems involving faculty or administration, students or parents - Family issues such as problems related to divorce and parenting plans - Other domestic problems not involving violence, restraining orders, or other factors that require professional intervention or assistance. TYPES OF PROBLEMS NOT HANDLED: - Any problem requiring legal assistance, such as filing lawsuits, criminal defenses, will preparation, etc. - Issues involving drug/alcohol abuse, domestic violence, abuse to children, or issues where one or more parties fears abuse - Problems where a party cannot speak adequately on their own behalf, although can work with clients who have a case manager. All clients must be able to keep agreements made