Provides consumer information, referrals and informal complaint resolution services for consumer complaints involving unfair and deceptive business practices.   Assistance includes informal complaint resolution and help directing inquiries and contacts to the appropriate agencies for assistance. Also provides consumer education through online and written materials and speakers who are able to address a variety of consumer protection issues. Topics include: -  Identity theft a private lawsuit may be necessary -  Debt management -  Refund rights   -  Scams -  Foreclosure -  Student loans   Offers options if the business disagrees with the complaint. Cannot compel a firm to resolve a complaint. Options: - Bring a legal action, such as in Small Claims Court. - A private lawsuit may be necessary if the amount claimed is over the limit handled by Small Claims Court. The state Consumer Protection Act allows the plantiff to recover the costs of bringing suit, including attorney’s fees if the suit is successful.