Assists individuals with securing essential health and social services for older adults, adults with disabilities and those who care for them, including
- In-home services and support 
- Food and nutrition 
- Long term care options 
- Housing resources 
- Health and wellness 
- Medicare and Medicaid
Helps eligible adults in applying for COPES, a state government program that pays for personal care and other services.
Staff can meet clients in their homes or at specific community locations as well as assist via phone and email. 
Follows up with callers to make sure the referrals were successful and their needs are being met.

Pathways Information & Assistance offered by Sound Generations

Assists with securing health and social services for older adults, adults with disabilities such as in-home services (including COPES), housing and health care. Services provided over the phone, via email as well as in clients' homes or at community locations.

Programs that maintain information about community resources that are appropriate for a specific target group or human services sector (for example, youth programs or addiction services) and which link individuals who are in need of specialized services with appropriate resources and/or which provide information about community agencies and organizations that offer specialized services.

Specialized Information and Referral

Programs that maintain information about retirement residences, residential care facilities and nursing homes, and link older adults who are looking for alternative living options with appropriate independent or supervised living resources.

Senior Housing Information and Referral

A program administered by the county that provides financial assistance which enables people who are aged, blind or have a disability, are limited in their ability to care for themselves and cannot live safely at home without assistance to obtain homemakers or chore workers to help them in their homes. To be eligible, recipients must meet income and resource guidelines which in some states are tied to Supplemental Security Income (SSI/SSP) eligibility. People who receive SSI/SSP automatically meet the program's financial need requirement. Those whose income is higher than the limits for SSI/SSP may still be eligible, but may be required to pay for part of the services they receive. In addition to the monthly income limits, there are also limits on the amount of resources a person can own and still receive these benefits. Resources include items such as savings, investments, and certain types of property and personal possessions. Eligibility requirements vary by state as do the types of services that can be authorized.