Provides peer counseling, referrals and assistance to Somali and other refugee and immigrant populations. Case managers can assist with filling out immigration and citizenship paperwork, completing housing applications and applications for other benefits including basic food, WIC, SSI/SSDI.  
If client requires further assistance, helps them get connected to the appropriate agency. Also provides translation and interpretation and cultural as well as behavioral orientations.

Peer Counseling and Assistance offered at Somali Community Services of Seattle

Provides peer counseling, referrals and assistance to refugee and immigrants. Case managers assist with cultural transition issues, understanding immigration requirements as well as applying for food, housing and other benefits.

Programs that maintain information about community resources that are appropriate for a specific target group or human services sector (for example, youth programs or addiction services) and which link individuals who are in need of specialized services with appropriate resources and/or which provide information about community agencies and organizations that offer specialized services.

Specialized Information and Referral

Programs that offer the services of trained bilingual individuals who are usually proficient in English and one or more foreign languages to help people whose command of English is inadequate to communicate their needs.

Language Interpretation

Programs that accompany people who are new to the country and may face language and other cultural barriers when establishing themselves, particularly during the first months following arrival. Escorts are generally volunteers with a shared ethnic background who provide assistance in key areas such as housing, employment and education as well as help with other necessities of daily living such as understanding the local public transit system, opening a bank account and learning the location of stores that sell familiar items.

Immigrant Accompaniment Programs

Programs that help newly arrived immigrants and immigrant families make an adjustment to their new home and community. Services may include reception for arriving immigrants; provision of a "welcome kit" of immediate necessities and information; cultural orientation and ESL classes; and assistance in locating housing and employment, using public transportation and identifying other needed services.

Immigrant Resettlement Services

Programs that offer individual therapeutic sessions which are facilitated or guided by an individual who is the same age as the client (an age-peer) or who has experienced and resolved the same type of problem as the client.

Peer Counseling

Programs that help people obtain, complete and/or file official forms, certificates, documents, applications or other paperwork that is required to apply for benefits or services, initiate or respond to legal action or to officially handle or document the occurrence of a transaction; that help people acquire copies of official documents on file elsewhere; or that review legal documentation an individual has received to help explain its meaning.

Certificates/Forms Assistance

Programs developed and staffed by former refugees and immigrants that help newly arrived people from their previous country or region of residence begin a new life in the U.S. Mutual assistance associations address the unique cultural needs of the specific immigrant/refugee population they serve and provide a variety of services including cultural adjustment support, English language instruction, interpretation/translation services, housing and employment assistance, transportation, clothing and furniture, as needed, small business development assistance and help in accessing other social services.

Immigrant Mutual Assistance Associations

Offers parenting education, including Kaleidoscope Play and Learn parent/child activity groups. Other classes include: 
- Toddler Gym
- CPR for infants/adults 
- Life Skills 
- Cooking and Nutrition 
- K-12 Tutoring. 
Offers support groups and workshops for Latino families.  Facilitates support groups to increase family's social support and decrease family isolation.  
Also offers family advocacy, application assistance along with information and referral to a variety of other services.

Classes and Support Groups offered by Akin's North Seattle Family Resource Center

Offers CPR classes, parenting classes, parent support groups, parent/child activity groups and advocacy and support for families in a new culture, including Talk Time classes. Also offers Parent Child Plus home visiting services.

Mutual support groups for parents who share a common characteristic or circumstance such as being single parents, dual career parents, multiple birth parents, parents with children who are out of control, or parents of children with disabilities, who come together for educational and social purposes as well as for mutual support. Meeting formats may include in-person, telephone or Internet options.

Parent Support Groups

Programs that instruct the public in the appropriate techniques for prolonging the lives of victims of heart failure until emergency medical care can be provided. Included may be instruction in full CPR which combines rescue breaths with chest compressions (the best option in some emergencies, including those involving infants and children, drowning victims or people who collapse due to breathing problems) and/or hands only CPR which involves chest compressions only, no mouth to mouth contact. Hands only CPR is used in emergencies where someone suffers sudden cardiac arrest.

CPR Instruction

Mutual support groups whose members are young people, including students, who want an opportunity to share their issues and concerns with other youth in a safe, supportive environment. Meeting formats may include in-person, telephone or Internet options.

Youth/Student Support Groups

Programs that teach skills that enable parents to deal constructively and consistently with a broad spectrum of child rearing problems which may include sibling rivalry; school behavior and performance; poor self-esteem; shyness; drug use; sexual promiscuity; and the whole range of negative, acting-out behaviors including whining, temper tantrums, disobedience, insolence and destructiveness. Some parenting skills development programs utilize a step-by-step approach for managing specific problems and may incorporate application at home of techniques that were discussed and practiced in the classroom setting. Other programs may offer participatory family workshops which provide opportunities for parents and children to learn and practice methods for dealing with one another under the guidance of a trained facilitator. Most training programs teach the parent a particular way of talking and relating to their children that reinforces positive behaviors and communication and decreases negative behaviors while supporting the development of a relationship that is built on fairness, mutual caring and respect.

Parenting Skills Classes

Programs that offer opportunities for non-English-speaking and limited-English-speaking adults to learn listening, speaking, reading and writing skills with an emphasis on developing the level of communication competence that is essential for adults who are living in a setting in which English is the primary language. Also included are programs that provide English language instruction for younger people.

English as a Second Language

Programs that provide a wide variety of social services that are designed to support the healthy development of families, improve family interaction skills and help fragile families to resolve their problems at a pre-crisis stage before they become unmanageable.  Services may be center-based or provided on an outreach basis to families who are initially reluctant to seek support and generally target the specific needs of a particular community.  Included may be self-sufficiency programs which help families break the cycle of poverty by addressing the barriers to self-sufficiency; early child development and school success programs; programs which address the needs of teen parents; programs which target parents at risk for becoming abusive; programs for families with children who have special developmental needs and programs that focus on the maternal and child health care needs of first-time, expectant women whose babies are at high risk for low birth weight and infant mortality.

Family Resource Centers/Outreach

Programs that visit the homes of parents who want to acquire the knowledge and skills to be effective in their parenting role and provide parenting education services in the family setting. The programs may focus on teen parents; parents who need to develop skills to handle a difficult child; families who want to learn school-readiness activities to share with their child; individuals for whom parenting is a new experience; families at risk for child abuse, neglect or out-of-home placement; or others who have issues that are most effectively resolved in the home environment.

Home Based Parenting Education

Programs that provide regularly scheduled opportunities for parents to participate in a wide variety of recreational, arts and cultural activities with their youngsters. The experience provides a means for developing close family relationships at a stage in the child's life when quality time with their mother or father is essential for healthy development, and exposure to music, storytelling and similar pastimes can stir a child's imagination and spark their creativity. Other programs may focus on reading, games and early learning activities.

Parent/Child Activity Groups

Programs that provide educational and supportive services that help teens who are or are about to become parents, to prepare them on an emotional and practical level for the impact the newborn will have on their lives and relationships. Initial focus areas include healthy eating for the mother, danger signs in pregnancy, sibling preparation and being ready for labor and delivery, followed by practical information on basic infant care, newborn behaviors, baby supplies, bathing techniques, diapering, breastfeeding and other feeding options, as well as infant and childhood illnesses. Later topics may include walking, talking, toilet training and other aspects of child development, all to help ensure that infants and toddlers are nurtured, live in a safe environment and receive proper health care.

Teen Expectant/New Parent Assistance

Offers free and confidential information, direct assistance and advocacy to individuals and families who speak Russian or Chinese languages and have limited English language skills. Helps people to navigate systems, find resources, learn about programs and connect to their community. Services include, but are not limited to the following: 
- Help with basic needs such as health care, food stamp, housing, financial security benefits, transportation, etc. 
- Sign up ESL and assistance in naturalization application
- Assistance with children’s school issues 
- Signing up for social and recreational activities 
- Child care resources and school system
– Informational and educational workshops 
All services provided are confidential.

Immigrant/Refugee Assistance offered at Chinese Information and Service Center in Bellevue

Offers free and confidential information, direct assistance and advocacy to individuals and families who speak Russian or Chinese languages and have limited English language skills.

Programs that provide statewide and community-based services that are designed to improve the availability and quality of child care. These programs maintain lists of child care resources and link families who are in need of child care services with child care centers, licensed family child care homes and other organization-based providers; provide information that helps families become good consumers of child care services; recruit new child care providers to expand the availability of the service locally; provide training and technical assistance for providers; and collect and disseminate data which document the demand for child care services and the current availability of child care resources. Some programs may also make referrals to preschools and many provide referrals to children's play groups.

Child Care Provider Referrals

Programs that provide advocacy and/or other forms of legal assistance for students, their families, advocates and others who have issues that have an impact on the learning environment in public and private educational institutions and affect the ability of students to attend and succeed in school. Specific issues may include school choice, student discipline and dismissal, search and seizure, privacy rights, freedom of expression, religion in schools, student testing, student achievement, promotion and retention policies, graduation requirements, student use of the Internet and other technologies, bullying on campus, student-to-student sexual harassment and school safety. General education advocacy relates to issues that have relevance for all students rather than focusing more narrowly on those related to special education.

General Education Advocacy

Programs that assign a staff member to assist people who are looking for housing to survey the available residences and to choose and obtain the most suitable option.

Housing Search Assistance

Programs that provide information and guidance for tenants who need to know their rights and responsibilities regarding leases and rental agreements, deposits, legal eviction procedures, measures to protect themselves from unlawful or retaliatory evictions, rent withholding rights, rent control requirements, privacy rights and other issues that may be of particular interest to tenants. Tenant rights counseling may also include assistance in completing forms, advice regarding a particular dispute and contact with the offending landlord to provide notification that she or he is not in compliance with landlord/tenant laws.

Tenant Rights Information/Counseling

County or state offices that accept Food Stamp applications, determine eligibility for the Food Stamp program and allotments, and issue Food Stamp EBT cards which are presented at the grocery checkout counter when purchasing food. Certified households receive their EBT card and instructions for setting up a PIN number within 30 days of the date their application was filed. Expedited food stamps are available within seven days for people who are in an emergency situation and whose income and spendable resources for that month are within specified limits. Also included are other programs that help people prepare and file Food Stamp/SNAP applications and/or are authorized to do eligibility determinations for the program.

Food Stamps/SNAP Applications

Government-appointed nonprofit organizations, frequently associated with the faith community, that provide resettlement services through a network of local affiliates for refugee populations designated by the U.S. Department of State. These organizations take the lead in helping newly arrived refugees or refugee families make an adjustment to their new home and community. Services provided by local affiliates may include reception for arriving refugees; provision of a "welcome kit" of immediate necessities; periodic visits with the family during the early days of their transition; collection and provision of household goods; cultural orientation and ESL classes; and assistance in locating housing and employment, using public transportation and identifying other needed services.