Provides a way for people to report a variety of issues identified within the City of Federal Way. App can be used to report issues not limited to: - Street maintenance - Downed trees - Abandoned shopping carts - Graffiti Users can upload pictures and select appropriate categories, and add comments. Residents can also track the status of reports they or other members of the community have submitted.

Provides information and referrals for City of Seattle government services, such as whom to call and general operational issues. Provides information on city government department policies, procedures and codes.  Investigates complaints lodged against city of Seattle offices. (NOTE: Does not handle complaints regarding elected officials). Provides a neutral forum to file a complaint, suggestion or an opinion about a city department or service. Publishes Customer Information Guide yearly.  Conducts an impartial investigation of customer's allegations of unfairness by a city department. Recommends appropriate action and/or changes in policy and procedures to city departments or the Mayor. Provides an alternate forum for citizens to report concerns about police conduct. The Customer Service Bureau will receive and document concerns about police and file them with the Seattle Police Department Office of Police Accountability Investigation section.

Works to stop police harassment and all acts of police violence against children and adults.   Maintains a 24-hour phone line to report police violence and offers support to those filing complaints against police departments.   Agency does not hire investigators.

Operates a hotline focusing on Black, Black LGBTQI, Brown, Native, and Muslim community who have experienced harmful, physical, and inappropriate contact with police and vigilantes. Provides an anonymous and confidential avenue to report interactions and referrals to resources. Volunteers are trained to listen and affirm the experiences of anyone who may have experienced a negative interaction with law enforcement, consumer service (restaurants and stores), or vigilante contact. Volunteer opportunities are available.

Investigates complaints of police misconduct made by members of the community and complaints made internally by members of the Seattle Police Department.   Every allegation of misconduct by an SPD employee goes through an extensive review process and is independently investigated.

The ACLU-WA participates in "impact litigation" designed to protect civil rights and civil liberties for large numbers of Washington residents. Does NOT typically provide legal representation to individual complainants and is not a general legal services provider. Through the Information and Referral Program (IRP), DOES provide: - "Know your rights" and legal self-help literature - Referrals to appropriate agencies and organizations In some areas of ACLU emphasis, is able to provide limited advocacy or more specialized advice. The ACLU is particularly active in the following issue areas: - Freedom of expression and freedom of religion - Police practices and accountability - Student rights, school discipline, and education issues - LGBTQ issues - Voting rights - Houseless issues - Sentencing reform - Health Care - Technology and Privacy